SOBRsure™ Australia Frequently Asked Questions

DAY 1: Link the device with the app and have it charged for 12 hours so that the sensor can adapt to its surroundings.

DAY 2: While connected to the app, have the SOBRsure strapped on your wrist for 8 hours – this will allow the device to set itself to your physiological uniqueness.

DAY 3: Restart the app – SOBRsure along with the app is now prepared to be used.

Yes, SOBRsure is available on both the Apple and Google Play stores.

Ensure your phone settings are set to “Always” for the following:

Allow SOBRsure to send notifications= Always

Allow SOBRsure to access device location= Always

Allow SOBRsure to be accessible via Bluetooth= Always

Make sure Bluetooth is activated. If you get a push notification, adhere to the instructions for reconnection. If such a notification does not appear, forcefully shut down and restart the app to re-establish the connection.

Verify the application‘s connectivity. Make sure the band is tightly fastened to your wrist (not too relaxed). 

If you have carried out both steps above and have not received the alert, dial 1.844.SOBRsafe (762.7723).

The SOBRsure battery will last up to 3 days.

45 minutes to an hour.

New straps can be ordered from us.

The SOBRsure device links to the app through Bluetooth, similar to other devices that utilize Bluetooth technology, and it maintains a restricted range to remain in sync with the user‘s smartphone. As long as the phone is linked to a working cellular or Wi-Fi network, information is transferred from the phone to the cloud.

SOBRsure’s Bluetooth range is 15-20 ft.

To troubleshoot connectivity issues, you can refer to the Frequently Asked Questions or call 1800 854 511.

The SOBRsure wearable continues in tracking and saving information until the connection is reestablished.

Up to seven days of data.

Please call 1800 854 511. Be sure to provide the tracking number for your original shipment if available.

Call 1800 854 511. Provide your contact information and your SOBRsure ID if available.

When the app detects alcohol, the “SOBER” circle will change its color to red. Furthermore, the account administrator will receive a notification.

It’s possible you’ve been cut off from the network. To begin, verify that your phone has a secure, reliable Wi-Fi connection. If it does yet you‘re still not getting notifications, you might want to forcibly shut down your SOBRsure app and then reboot it. Lastly, confirm that your profile still contains the correct phone number.

If you need to update your number on your account or require additional assistance, dial 1800 854 511.

In some conditions, the reading might be inaccurate. If this happens, relocate to an area with good ventilation and the sensor will adjust itself.

SOBRsure is water resistant but not waterproof. It cannot be submerged in water.

Use a lightly damp microfiber cloth with water.

Avoid using alcohol-based cleaning solutions.

Yes. The administrator needs to reassign the SOBRsure to the new user’s phone.

Your body employs an array of metabolic activities to break down and distribute the alcohol you consume throughout your body through your blood. One of these activities includes releasing the alcohol as gas from your pores. SOBRsure is a device that accurately detects this gas, helping to establish the existence of alcohol in a person’s body.

The SOBRsure device consistently checks for alcohol every quarter of a minute. It consistently gauges the level of ethanol present, and gets its readings from the sensor every 15 seconds. This data is saved in the gadget’s memory, moved onto an app, and then forwarded to the cloud to be delivered to the admin’s mobile device.

SOBRsafe suggests avoiding the use of alcohol-based items such as hand sanitizers and perfumes as they could result in a false-positive with SOBRsure. It’s also advised to steer clear of situations and locations with elevated alcohol levels, for example, bars or locations with numerous unsealed alcohol bottles, in an attempt to avert potential false positives.